1. Policy overview.
This Refund and Cancellation Policy outlines the conditions under which transactions for premium subscriptions, credit purchases, and AI-powered academic tools on MAKAUT Study Hub may be refunded or canceled. We strive to provide transparent terms for all digital purchases.
2. Digital goods finality.
Premium services on our platform, such as advanced AI-driven PDF processing, personalized study aids, and direct credit allocations, are digital products. These services are consumed instantly upon activation.
Finality of Purchase: Due to the instant delivery of these digital goods and the underlying computational and infrastructure hosting costs of processing complex AI queries, all purchases are final. We do not provide refunds or credit returns once access to premium services has been granted or AI credits have been delivered to your user profile.
We strongly recommend that you review subscription plan details, usage quotas, and query thresholds carefully before finalizing any payment.
3. Permitted exceptions.
While digital purchases are generally non-refundable, we understand that billing errors can occur. We will review requests for refunds on a case-by-case basis under the following exceptions:
- Duplicate Transactions: If you are charged multiple times for the same subscription or package due to a processing error.
- Technical Billing Errors: If a technical fault on our platform blocks access to purchased premium services despite a successful payment transaction.
- Accidental Multiple Charges: If network latency causes double-clicking at checkout, resulting in multiple concurrent plans.
4. Verification and request process.
To request a review under one of the permitted exceptions, please contact our billing team at billing@makauthub.org within 7 business days of the transaction date. Your request must include:
- Your registered account email and username.
- The date and exact amount of the transaction.
- The payment transaction ID or reference number from your receipt.
- A brief explanation of the billing issue (e.g. duplicate charge details).
Approved refunds will be processed back to the original payment method within 5 to 10 business days, subject to the policies of your bank or payment processor.
5. Policy updates.
We reserve the right to modify this Refund and Cancellation Policy at any time to reflect updates in regulatory guidelines or payment gateway regulations. Any modifications will be posted here and will become effective immediately for all subsequent transactions.